Customer Service & Other Support Services

Sales Representatives:

Our team of sales representatives contact prospects and clients on a regular basis. In addition to marketing and selling our testing services, our sales staff informs clients about new tests, new services and new technology.

Our Sales Representatives are:    

  • Melissa Belfield, 461-5908
  • Gary Stelter, 461-5928                             

Customer Service Representatives:

Every client is assigned a dedicated Customer Service Account Representative.  They make regular monthly calls and/or visits to our customers to inform them of new tests, new services, handle any special needs or requirements, conduct satisfaction surveys and answer questions. 

Our Customer Service Representatives are:        

  • Malinda Desjardins, LPN, Manager of Account Services, 461-5917
  • Jaclyn Hughes, Account Representative, 461-5918
  • Linda Montgomery, Account Representative, 461-5932

Call Center:

Our Customer Services Representatives assist clients by answering all their general questions and providing information about the status of test orders.  In addition, our Call Center Staff provide: 

  • Test results and the current status of testing
  • Phone/fax notification of testing performed stat (Tests with critical value results are called by our technical staff)
  • Help with tests that need to be added onto an existing order, as well as test cancellations
  • Expedited solutions for any “problem” specimens

Our Call Center is staffed Monday through Friday from 7:30 a.m. to 10:30 p.m. Saturdays, Sundays and holidays are staffed from 8:00 a.m. to 4:30 p.m.

Technical Services:

Our technical service staff – i.e. pathologists, Ph.D. scientists, department managers, laboratory managers and medical technologists – are available to assist clients with answers to highly technical questions, to help with problem-solving and can often provide support materials for interpretation of test results.

To speak with a pathologist or obtain a medical consultation, contact our Customer Service Department at 315-461-3008.

Transportation/Distribution Services:

Our extensive courier network enables us to customize the pick-up and delivery service for all accounts. All our couriers are equipped with two-way phones.

For courier assistance or to arrange for a pick-up, call 315-410-7047. If you have frozen specimens or STAT specimens please notify the dispatcher who answers your call. 

Pick-ups from physician offices are routinely available Monday through Friday.  Arrangements for Saturday or Sunday pick-ups must be made in advance with our Transportation Department.

Phlebotomy Services:

We employ over 40 phlebotomists who are responsible for collecting blood specimens in our Patient Service Centers, in the nursing homes that we service, at the health/wellness fairs in which we participate and, on a limited basis, in some patient homes.

Laboratory Alliance of CNY operates 11 Patient Service Centers conveniently located throughout Central New York.

No Appointment Necessary
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12 Patient Service Centers in Central New York.

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